Terms of service
These Terms of Service govern your access to and use of GlassHarbor.store and your purchase of products from GlassHarbor.
By accessing our website, placing an order, or otherwise using our services, you agree to these Terms of Service and any additional policies referenced herein.
1. Online Store Terms
You may use our website only for lawful purposes and in accordance with these Terms.
You may not use our website, products, or services in connection with unlawful, fraudulent, abusive, or unauthorized activities.
You must provide accurate and complete information when placing an order. You are responsible for ensuring that your shipping address, billing information, contact information, and other order details are correct.
2. Product Information
We make reasonable efforts to present product descriptions, specifications, photographs, colors, dimensions, and other information accurately.
However, colors and visual appearance may vary depending on your device, display settings, lighting, and manufacturing variations.
We reserve the right to update product information, discontinue products, modify our assortment, or correct errors where reasonably necessary.
3. Prices
Prices displayed on GlassHarbor.store are subject to change without prior notice.
The price applicable to your purchase will generally be the price displayed at checkout when your order is submitted, subject to correction of obvious pricing or technical errors where permitted by applicable law.
4. Orders
Submitting an order does not necessarily mean that the order has been finally accepted.
We reserve the right, where permitted by law, to decline or cancel orders due to suspected fraud, inaccurate information, product availability issues, obvious pricing errors, payment problems, or other legitimate operational reasons.
If payment has been collected for an order that we subsequently cancel, an appropriate refund will be issued.
5. Shipping
GlassHarbor provides free worldwide shipping.
Our estimated delivery timeframe is 7–10 days. Delivery estimates are provided for convenience and are not absolute guarantees.
International deliveries may be affected by customs processing, local postal operations, transportation interruptions, severe weather, public holidays, or other circumstances outside our reasonable control.
6. Returns & Refunds
Eligible purchases may be returned within 30 days in accordance with our Return & Refund Policy.
Please review that policy before requesting a return.
7. Intellectual Property
Unless otherwise stated, website content belonging to GlassHarbor—including original text, branding, graphics, design elements, and other protected materials—may be protected by applicable intellectual property laws.
You may not reproduce, distribute, commercially exploit, or modify protected GlassHarbor materials without authorization, except where permitted by law.
8. Third-Party Services
Certain website functionality may depend on third-party service providers, including payment processors, shipping providers, ecommerce infrastructure providers, and other technology services.
Your use of certain third-party services may also be governed by their respective terms and policies.
9. Prohibited Conduct
Users may not attempt to interfere with website security, introduce malicious software, gain unauthorized access to systems, misuse checkout functions, impersonate another person, engage in fraudulent transactions, or use the website in violation of applicable law.
10. Disclaimer
To the maximum extent permitted by applicable law, our website and services are provided subject to the terms, warranties, and consumer protections that cannot legally be excluded.
Product suitability can depend on the individual pet and circumstances of use. Customers are responsible for selecting products appropriate for their pets and supervising use when appropriate.
11. Limitation of Liability
To the maximum extent permitted by applicable law, GlassHarbor will not be responsible for indirect, incidental, special, or consequential losses arising from use of the website or products where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted.
12. Changes to These Terms
We may revise these Terms from time to time to reflect changes to our operations, services, legal requirements, or website functionality.
The updated version will be posted on our website with a revised effective or update date.
13. Contact
Questions regarding these Terms may be sent to:
Email: support@GlassHarbor.store
Phone: (866) 640-7858
Address: 177 St Leonards Ave, Toronto, ON M4N 1K6, Canada