Shipping policy
This Shipping Policy explains the shipping services, estimated delivery timeframe, order processing, and international delivery practices of GlassHarbor.
1. Free Worldwide Shipping
GlassHarbor offers free shipping worldwide on eligible orders placed through GlassHarbor.store.
There is no standard shipping charge for qualifying orders regardless of destination.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
This is an estimated timeframe rather than an absolute delivery guarantee. Delivery may occasionally take longer because of carrier delays, customs inspections, severe weather, public holidays, transportation disruptions, unusually high order volumes, remote destinations, or circumstances outside our reasonable control.
3. Order Processing
After an order is successfully submitted, customers will normally receive an order confirmation using the contact information supplied during checkout.
Orders may require processing before shipment.
Once an order has entered fulfillment or shipping, we may be unable to change the shipping address, products, quantity, or other order information.
4. Shipping Address
Customers are responsible for providing a complete and accurate delivery address.
Please carefully review your recipient name, street address, apartment or unit number, city, province/state, postal/ZIP code, country, and applicable contact information before submitting an order.
If you notice an error, contact support@GlassHarbor.store as soon as possible.
We cannot guarantee that an address can be changed once fulfillment has begun.
5. International Shipping
Because we ship worldwide, some orders may cross international borders.
International shipments can be subject to customs procedures and requirements established by the destination country. Customs processing times are outside GlassHarbor's direct control and may affect delivery.
Any mandatory taxes, duties, or import-related obligations will be handled according to applicable law and the circumstances communicated during the purchasing process.
6. Delayed Orders
If your order has not arrived within the expected timeframe, please contact our support team.
Provide your order number and relevant order details so we can review available shipment information and help determine the appropriate next step.
7. Lost or Delivery-Issue Orders
If tracking information indicates an unusual delay, potential loss, or another delivery issue, please contact us.
We will review the available information and, where appropriate, work with the relevant shipping provider or provide another reasonable resolution.
8. Multiple Packages
In some circumstances, products from the same order may arrive separately.
If your order is delivered in multiple shipments, individual packages may have different delivery dates.
9. Contact Us
For shipping assistance:
GlassHarbor
177 St Leonards Ave
Toronto, ON M4N 1K6
Canada
Email: support@GlassHarbor.store
Phone: (866) 640-7858