Refund policy
At GlassHarbor, we want customers to shop with confidence. This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, incorrect products, and order-related concerns.
1. 30-Day Return Policy
GlassHarbor offers free returns within 30 days. The 30-day return period begins on the date your order is delivered.
To qualify for a standard return, the product should generally be returned in substantially the same condition in which it was received, with the included components and accessories where applicable.
Customers should contact us before returning any product. Returns sent without first contacting our customer support team may experience processing delays.
2. How to Request a Return
To request a return, contact:
Email: support@GlassHarbor.store
Please provide your order number, the email address associated with the purchase, the product you wish to return, and a brief explanation of the reason for your request.
Our team will review your request and provide applicable return instructions.
3. Free Returns
Eligible returns made within our 30-day return period are free of charge. Customers should follow the return instructions provided by GlassHarbor to ensure the return is processed correctly.
Do not send a product to an address other than the return location provided by our support team.
4. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If your product arrives damaged, defective, incomplete, or materially different from what you ordered, contact us as soon as reasonably possible. Include your order information and, where appropriate, photographs showing the issue.
After reviewing the request, we may provide a replacement, refund, return arrangement, or another appropriate resolution depending on the circumstances.
5. Refunds
After an eligible return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds are generally issued to the original payment method used for the purchase.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.
6. Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible.
We will attempt to accommodate the request when operationally possible. However, once an order has entered processing or has been dispatched, cancellation or modification may no longer be possible.
If the order has already shipped, you may request a return after delivery in accordance with this policy.
7. Return Condition
Returned products should be reasonably protected and packaged for transportation. GlassHarbor reserves the right to review returned products before approving a refund where permitted by applicable law.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
8. Contact
For return or refund assistance:
GlassHarbor
177 St Leonards Ave
Toronto, ON M4N 1K6
Canada
Email: support@GlassHarbor.store
Phone: (866) 640-7858